1. Overview
This Privacy Policy (“Policy”) describes how Tokoviva Pte. Ltd. (“we,” “us,” or “our”), operating tva.sg, collects, uses, processes, discloses, and protects personal information. This Policy complies with Singapore’s Personal Data Protection Act (PDPA), the EU General Data Protection Regulation (GDPR), and other applicable data protection laws.
2. Information Collection
2.1. Information You Provide
We collect information you voluntarily provide, including but not limited to:
- Account registration details
- Transaction information
- Communication records
- Support requests
- Survey responses
- User-generated content
2.2. Automatically Collected Information
We automatically collect certain information, including:
- Device information
- IP addresses
- Browser type
- Access times
- Pages viewed
- Technical data
- Usage patterns
- Location data
2.3. Third-Party Sources
We may receive information from:
- Business partners
- Service providers
- Public databases
- Marketing partners
- Analytics providers
3. Use of Information
3.1. Primary Purposes
We use collected information to:
- Provide our services
- Process transactions
- Maintain accounts
- Send notifications
- Respond to inquiries
- Improve our services
- Prevent fraud
- Comply with legal obligations
3.2. Marketing Communications
- We may send promotional communications
- Opt-out options are provided
- Marketing preferences can be updated
- Certain service communications cannot be opted out of
3.3. Legal Basis for Processing
We process personal data based on:
- Contract performance
- Legal obligations
- Legitimate business interests
- Your consent where required
4. Information Sharing
4.1. Third-Party Service Providers
We may share information with:
- Payment processors
- Hosting providers
- Analytics services
- Marketing services
- Professional advisors
- Business partners
4.2. Legal Requirements
We may disclose information:
- To comply with laws
- To respond to legal requests
- To protect our rights
- To prevent fraud
- During corporate transactions
4.3. Data Transfers
- International data transfers may occur
- Appropriate safeguards are implemented
- Standard contractual clauses may apply
- Privacy Shield compliance where applicable
5. Data Security
5.1. Security Measures
We implement:
- Technical safeguards
- Administrative controls
- Physical security measures
- Encryption protocols
- Access restrictions
5.2. Data Retention
- Information retained as necessary
- Legal requirements observed
- Business purposes considered
- Regular review of retention needs
5.3. Breach Notification
- Security incidents monitored
- Breaches addressed promptly
- Notifications as required by law
- Remedial actions implemented
6. Your Rights
6.1. Access Rights
You may request:
- Access to your data
- Data corrections
- Data deletion
- Processing restrictions
- Data portability
6.2. Exercise of Rights
To exercise your rights:
- Contact hi@tva.sg
- Verify your identity
- Specify your request
- Allow processing time
6.3. Limitations
We may limit rights:
- Where legally permitted
- To protect others’ rights
- For legitimate business purposes
- To fulfill legal obligations
7. Cookies and Tracking
7.1. Cookie Usage
- Essential cookies utilized
- Functional cookies employed
- Analytics cookies used
- Marketing cookies if permitted
7.2. Tracking Technologies
We may use:
- Web beacons
- Pixels
- Device identifiers
- Analytics tools
7.3. Control Options
- Browser settings available
- Cookie preferences manageable
- Third-party opt-outs respected
- Do Not Track signals considered
8. Children’s Privacy
8.1. Age Restrictions
- Services not intended for children
- No knowing collection from minors
- Parental consent required where applicable
- Immediate deletion upon discovery
9. International Users
9.1. Cross-Border Processing
- Data may be processed globally
- Appropriate safeguards implemented
- Regional laws respected
- Transfer mechanisms utilized
9.2. Regional Rights
- EU resident GDPR rights
- California resident CCPA rights
- Other jurisdictional rights observed
- Local requirements followed
10. Policy Updates
10.1. Changes
- Policy updated periodically
- Changes posted on website
- Material changes notified
- Prior versions available
10.2. Notification
- Email notifications for material changes
- 30-day notice when possible
- Continued use implies acceptance
- Opt-out rights preserved
11. Contact Information
For privacy-related inquiries:
- Email: hi@tva.sg
- Company: Tokoviva Pte. Ltd.
- UEN: 202125919M
- Address: 68 Circular Rd. #02-01, Singapore 049422
12. Legal Compliance
We comply with:
- Singapore PDPA
- EU GDPR
- Other applicable laws
- Industry standards
Last Updated: February 14, 2025
13. Governing Law
This Policy is governed by Singapore law. Any disputes shall be subject to the exclusive jurisdiction of the courts of Singapore, without prejudice to mandatory consumer protection forums.
For any privacy-related queries, please contact Tokoviva Pte. Ltd. at hi@tva.sg